Privacy Policy

Last updated: October 22, 2026

This policy explains how Cess Water Solutions (“we”, “us”) collects and uses information when you visit www.cesswatersolutions.com, fill out a form, text us, or pay for a service.

Information we collect

  • Information you give us: name, phone number, email, street address and ZIP, your water concern, your choice of test, photos you upload of a water test strip, and anything you write in a message.
  • Payment information: payments are processed by Housecall Pro and its payment partners. We don’t see or store your full card number. Housecall Pro handles card and bank data under its own privacy policy.
  • Automatic information: pages you visit, the device and browser you use, and how you reached our site, including ad click IDs (such as Google’s gclid, gbraid and wbraid, and Meta’s fbclid) and campaign tags (UTM parameters).

Cookies and tracking

We use cookies and similar technologies, including the Google tag (Google Ads and Analytics) and the Meta Pixel, to measure our ads and understand which ones lead to inquiries and bookings. We store ad click IDs and campaign tags in first-party cookies for up to 90 days so we can connect your request to the ad that brought you. Google and Meta may receive information about your visit under their own policies. You can block or delete cookies in your browser settings, and you can adjust ad personalization in your Google and Meta account settings.

How we use your information

  • To respond to your request, schedule and perform water tests, and provide quotes, installation and service.
  • To send follow-up emails about your request. Every email includes a way to opt out.
  • To measure and improve our ads and website.
  • To process payments and keep business records.

Text messages (SMS)

We send text messages only if you check the consent box or otherwise ask us to. Messages relate to your water test and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is not a condition of purchase. We don’t share your mobile number or SMS consent with third parties for their marketing.

Service providers we use

We store contact and request details in Zoho CRM, take bookings and payments through Housecall Pro, and use Google and Meta for advertising and measurement. These providers process information on our behalf to run our business.

We don’t sell your information

We do not sell your personal information. We share it only with the service providers above, with licensed installers who need it to do your job, or when required by law.

How long we keep it

We keep your information as long as needed to serve you and keep business records, then delete it.

Your choices

You can ask us to see, correct or delete your information, or stop contacting you, by emailing or calling us below.

Children

Our services are for adults. We don’t knowingly collect information from children under 13.

Changes

We may update this policy. The date at the top shows the latest version.

Contact us

Email [email protected] or call (832) 639-4127.

(832) 639-4127 Call Us